Delivery and payment information


Prices and payments

The prices stated for the products and services offered are in euros, including VAT and excluding shipping costs, any taxes or other levies unless otherwise stated or agreed in writing. 
Payment must be made, without discount or compensation, within 14 days after the order date if it concerns delivery within the Netherlands and within 21 days after the order date if it concerns delivery outside the Netherlands, unless otherwise agreed in writing.
Payment can be made in (one of) the way(s) indicated during the ordering process. For payment by ideal/Bank the date of payment is the date of credit on the bank account of 
If you are in default of payment, has the right to suspend (the execution of) the agreement and related agreements, or to dissolve the agreement immediately without giving further reasons.


Shipping, invoice and payment method

Orders are delivered through a package delivery service or can be picked up by appointment (via email). confirms your order by email at the email address you provided. Here you will find the overview of your order with all the necessary information of and the data of the customer.
The invoice will be delivered with the shipment.
If the parcel is received damaged from the parcel service we ask you to make a note with the parcel service with any confirmation of receipt. This can prevent many problems with the recovery of any damage.


Payment options

Payment via Ideal/ Creditcard/ Paypal/ Applepay
Payment in cash (appropriate) on collection
Payment by pin at the time of collection.


Delivery time ships the ordered items within 1-2 working days, after receipt of payment, to the specified delivery address. This only applies when the products are in stock. The products of the category embroidery and cards can, if not in stock, be in stock within 1 week. The Artkal products need a longer period of time. This because of the need to import from China. For more information please send an email with your question and we will try to inform you as good as possible.

The shipping is done by shipping service chosen by 
The ownership of the products is transferred upon delivery to the customer, if the products have been paid for in full.
If the products have to be returned, will take care of the shipping costs. has a maximum delivery time of 30 days. After this maximum period, the buyer has the right to dissolve the agreement without giving any reason.


Shipping costs


  • Nederland - € 6,10
  • Nederland - Brievenbuspost - € 4,25 tot 2 kg
  • Deutschland - € 9,50
  • België - € 12,00
  • Östenreich - € 14,25
  • France - € 15,25
  • Danmark - € 14,00
  • Sweden - € 17,50
  • Spain - € 16,00
  • Portugal - € 16,25
  • Luxembourg - € 15,00
  • United Kingdom - € 18,50
  • Italy - € 17,50
  • Greece - € 16,95
  • Litouwen - € 17,00
  • Tsjech Republic - € 16,00
  • Finland - € 19,50
  • Poland - € 18,00
  • Switzerland - € 20,00


Other countries on request.